MyCustomTrucker.com Shipping Policy
Last Updated: 10/08/2023
Welcome to MyCustomTrucker.com (the "Company," "we," "our," or "us"). This Shipping Policy outlines the terms and conditions for the shipment and delivery of products purchased on our website (the "Website"). By placing an order on MyCustomTrucker.com, you agree to abide by the terms and conditions outlined in this policy.
1. Shipping Zones
We offer shipping services to customers within the United States and select international destinations. Shipping availability, rates, and delivery times may vary depending on your location.
2. Shipping Methods
We provide several shipping methods to meet your needs. The available shipping methods and associated costs will be displayed during the checkout process. These may include:
Free Economy Shipping: Estimated delivery times vary based on your location. Also for Free Shipping we will use the most economical method.
Standard Shipping: Estimated delivery times vary based on your location and selected shipping method.
Expedited Shipping: Available for faster delivery with associated additional costs.
International Shipping: Shipping options for customers outside the United States may vary, and additional fees, customs duties, or taxes may apply.
3. Processing and Delivery Time
3.1. Order Processing: Orders are typically processed within 3 to 5 business days (excluding weekends and holidays) from the date the order was placed. During peak seasons or special promotions, processing times may be longer.
3.2. Delivery Time: The estimated delivery time depends on the shipping method selected during checkout and your location. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates. Factors such as weather, carrier delays, and customs procedures may impact delivery times.
4. Order Tracking
Once your order has been shipped, you will receive an email confirmation containing a tracking number and instructions for tracking your package. You can also track your order by logging into your MyCustomTrucker.com account.
5. Shipping Charges
Shipping charges are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination. These charges will be displayed during the checkout process, allowing you to review and accept them before completing your purchase.
6. Shipping Address
It is your responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that your shipping address is correct and up-to-date. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Should your order be returned to us by the carrier we will contact you for a different shipping address as well as to collect additional payments to ship your order a 2nd time.
7. International Shipping
7.1. Customs Duties and Taxes: For international shipments, customs duties, taxes, and import fees may apply, depending on your country's regulations. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
7.2. Customs Delays: International shipments may be subject to customs inspections and delays. We are not responsible for any delays caused by customs clearance procedures.
8. Shipping Delays and Issues
In the event of shipping delays, issues, or lost packages, please contact our customer support team at this link:
CONTACT US. We will work with the shipping carrier to resolve the issue and provide assistance to the best of our abilities.
9. Returns and Refunds
Please refer to our Return and Refund Policy for information on returning products and obtaining refunds.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at this link:
CONTACT US.
Effective Date: 10/08/2023
MyCustomTrucker.com
